PrivacyPolicy
Last updated: January 15, 2025
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Mentor LMS.
Our Privacy Principles
These principles guide how we handle your personal information across all our services.
Data Protection
We implement industry-standard security measures to protect your personal information.
Transparency
We're clear about what data we collect and how we use it for your learning experience.
Your Control
You have control over your data with options to access, update, or delete your information.
Limited Sharing
We never sell your personal data and only share it when necessary for our services.
Personal Information
When you create an account or use our services, we may collect:
- Name, email address, and profile information
- Payment information (processed securely by our payment partners)
- Course enrollment and progress data
- Communication preferences and settings
Usage Information
We automatically collect information about how you use our platform:
- Device information (browser, operating system, IP address)
- Learning activity and course interactions
- Website navigation and feature usage
- Performance and error logs
We use your information to provide, maintain, and improve our services:
- Deliver course content and track your learning progress
- Process payments and manage your account
- Send important updates about courses and platform changes
- Provide customer support and respond to your inquiries
- Personalize your learning experience and recommend relevant content
- Analyze usage patterns to improve our platform and services
- Ensure platform security and prevent fraud
We do not sell your personal information. We may share your information only in these limited circumstances:
With Your Consent
When you explicitly agree to share information with third parties.
Service Providers
With trusted partners who help us operate our platform (payment processors, hosting providers, analytics services).
Legal Requirements
When required by law or to protect our rights and the safety of our users.
Business Transfers
In connection with a merger, acquisition, or sale of assets (with user notification).
We implement comprehensive security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure data centers with physical and digital protections
- Employee training on data protection and privacy practices
- Incident response procedures for potential security breaches
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
You have several rights regarding your personal information:
Access and Portability
Request a copy of your personal information and download your data.
Correction
Update or correct inaccurate personal information in your account settings.
Deletion
Request deletion of your account and associated personal information.
Communication Preferences
Control what communications you receive from us through your account settings.
Mentor LMS operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:
- Compliance with applicable data protection laws
- Standard contractual clauses with service providers
- Adequacy decisions by relevant authorities
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@mentorlms.com
Address: 123 Learning Street, Education City, EC 12345
Phone: +1 (555) 123-4567
For EU residents, you may also contact our Data Protection Officer at: dpo@mentorlms.com